Hi, I'm Glen Leach

In this role, I provided on-site technical support to clients, promptly addressing hardware, software, and network-related issues. I conducted thorough troubleshooting and root cause analysis to diagnose and resolve complex technical problems. Additionally, I administered and maintained the network infrastructure, which included Access points, switches, and routers. I ensured the smooth functioning of IT infrastructure by conducting regular system maintenance, applying patches, updates, and security measures. I also offered hardware and software troubleshooting, resolving issues for a diverse user base. Desktop installations, configurations, and upgrades were carried out in accordance with established standards. I administered Active Directory and Group Policy objects to enforce company policies and standards. Collaboration with team members was essential to resolve escalated technical issues efficiently. Lastly, I provided training and documentation to end-users on desktop-related topics.

In this role, I promptly responded to support requests, ensuring minimal downtime for end-users. I provided technical support, resolving hardware and software issues for them. Troubleshooting and root cause analysis were conducted for desktop-related incidents. I installed, configured, and maintained desktop hardware and software. Additionally, I assisted in the deployment and maintenance of desktop imaging solutions. Collaboration with team members was essential in diagnosing and troubleshooting complex desktop problems. I also assisted in managing Active Directory user accounts and permissions. User training on software applications and desktop best practices was conducted as well. Lastly, I managed hardware inventory and asset tracking.

As an IT Support Engineer, I installed, configured, and maintained servers, workstations, and networking equipment. I provided comprehensive hardware and software troubleshooting support to promptly resolve technical issues. Additionally, I administered and maintained the network infrastructure, which included routers, switches, and firewalls. Regular system maintenance tasks such as applying patches, updates, and implementing security measures were conducted. I also offered on-site and remote support to address network connectivity and printer-related issues. Moreover, I assisted end-users in setting up and configuring software applications, resolving user account issues, and providing technical guidance to ensure smooth operations and user satisfaction.